Terms of Use

1. Service Identity

Vestar Tours operates as a digital point of information and support for travel services, destinations, travel experiences and bookings, within the cooperation framework of the TicketSeller network.

The service operates as a cooperating independent travel agent and is not an airline, hotel, ferry company, car rental company, activity provider, cruise operator or direct operator of travel services, unless this is expressly stated for a specific service.

The final travel services are provided by the relevant third-party providers, according to their own terms, policies, restrictions, participation requirements and procedures.

3. Scope of Services

Through the website, information, support or intermediary services may be provided for services such as:

• Travel suggestions and personalized trip planning.
• Accommodation bookings in hotels, rooms, suites, residences or villas.
• Activities, excursions and travel experiences.
• Ticket bookings, such as flights, ferry tickets, trains or other transportation services.
• Vehicle rental services or other means of transport, where applicable.
• Cruises and sea travel experiences.
• Corporate travel solutions and travel support for business needs.
• Personalized travel proposals based on the user’s request.

The availability, content, price and terms of each service may vary depending on the destination, season, cooperating provider and user selections.

4. Use of Website

The user agrees to use the website only for lawful purposes and in a way that does not violate the rights of third parties, applicable law or the proper operation of the website.

The following are indicatively prohibited:

• Using the website for illegal, misleading or abusive activities.
• Submitting false, inaccurate or altered information through contact or booking forms.
• Attempting unauthorized access to systems, data or accounts.
• Copying, reproducing or commercially using content without permission.
• Using scraping, bots or other automated technologies without approval.
• Sending malware, spam or content that may affect the security of the website.

6. Prices, Availability and Offer Details

Prices, availability, dates, offer terms, included services and related charges may be determined by third-party providers or cooperating booking systems.

Although every reasonable effort is made to ensure that the information displayed on the website is accurate and up to date, changes, update delays, technical errors or differences from third-party providers may occur.

The final price, availability and composition of each service are confirmed before completion of the booking or payment.

7. Payments

To complete a booking or purchase of a travel service, a deposit, full payment or another payment method may be required, depending on the service and the terms of the relevant provider.

Payments may be processed through banking institutions, secure electronic payment providers, cooperating systems or other available payment methods.

The website does not store full payment card details. Payment processing is carried out by authorized payment providers, according to their own terms and security policies.

Any bank fees, transaction costs, currency conversion charges or additional charges by third-party providers may be borne by the user, where applicable.

9. Travel Packages and Linked Travel Arrangements

In some cases, the user may request or purchase more than one travel service, such as transport, accommodation, activities, excursions or vehicle rental.

Depending on the composition, method of purchase and specific terms of each service, provisions regarding package travel or linked travel arrangements may apply where provided by applicable law.

In any case, the user will be informed about the main characteristics, price, payment terms, cancellation terms and details of the relevant provider or combination of services before completion of the booking, where applicable.

10. Travel Documents and Traveller Responsibilities

The user is solely responsible for holding valid travel documents, such as identity card, passport, visa, entry permits, certificates or any other documents that may be required for the destination or service.

The user must check in time:

• Entry requirements for each country or destination.
• The validity of identity card or passport.
• Any visa or travel authorization requirements.
• Baggage, check-in and boarding rules.
• Any health, insurance or other travel guidance, where applicable.

Failure to comply with the above requirements may result in denied boarding, cancellation of service, additional expenses or loss of amounts already paid.

11. Third-Party Providers

Vestar Tours may cooperate with or link to third-party providers, such as hotels, airlines, ferry companies, activity providers, rental companies, cruise operators, booking systems, payment providers and technology platforms.

Third-party providers may apply their own terms of use, privacy policies, payment policies, cancellation terms or specific participation rules. Users are encouraged to read those terms before completing any transaction.

12. User Obligations

The user is responsible for the accuracy of the information provided during communication, request submission or the booking process.

Indicatively, the user must check:

• Traveller full names as shown on travel documents.
• Travel dates and service details.
• Destinations, times, meeting points or boarding points.
• Contact details for confirmations or updates.
• Special needs, preferences or restrictions that must be declared in time.

Errors or omissions in the provided information may result in additional charges, inability to make changes, cancellation or refusal of service by a third-party provider.

13. Force Majeure and Extraordinary Circumstances

Travel plans may be affected by events outside our control, such as weather conditions, strikes, technical issues, natural disasters, health measures, decisions of authorities, political unrest, travel restrictions or other force majeure events.

In such cases, the possibility of change, cancellation, refund or alternative assistance depends on the terms of the relevant providers and applicable law.

Vestar Tours may provide support and guidance to the user, where possible, without being responsible for events or decisions outside its control.

14. Limitation of Liability

The website operates as an information and intermediary point for travel services. It is not responsible for acts, omissions, delays, cancellations, changes or decisions of third-party providers.

We are not liable for damages or losses arising from:

• Incorrect or incomplete information provided by the user.
• Changes, cancellations or delays by transport companies or third-party providers.
• Weather conditions, strikes, technical issues or force majeure events.
• The user’s failure to hold valid travel documents.
• The user’s failure to comply with provider instructions, departure times or participation rules.
• Technical problems of third-party booking, payment or communication systems.

Nothing in these terms excludes or limits user rights that cannot be excluded or limited under applicable law.

15. Intellectual Property

The content of the website, including but not limited to text, images, graphics, logos, design, structure, code and other elements, is protected by applicable intellectual property law.

Copying, reproduction, modification, distribution, republication or commercial use of content without prior written permission is prohibited.

16. Personal Data and Cookies

Personal data processing is carried out in accordance with the website’s Privacy Policy and applicable personal data protection law.

The website may use cookies and similar technologies for proper operation, traffic analysis and, where consent has been given, marketing purposes.

For more information, please consult the website’s Privacy Policy and Cookies Policy.

17. Complaints and Dispute Resolution

For any issue regarding a booking, payment, travel service or support, the user may contact Vestar Tours through the available contact details.

Every reasonable effort will be made to review and resolve requests or complaints, in cooperation with the relevant third-party provider, where required.

For matters concerning the actual performance of the travel service, the user may also need to contact the relevant provider.

18. Changes to These Terms

We reserve the right to amend or update these Terms of Use at any time, in order to reflect changes to the services, the website, technology or applicable law.

The most recent version of the Terms of Use will be available on this page, with an updated date of last modification.

Continued use of the website after changes to the terms constitutes acceptance of the amended terms.